Return Policy

At Hudson Fixtures, we prioritize your satisfaction and take pride in standing behind our products. We understand that there may be instances where you may not be completely pleased with a purchase. In such cases, we are more than happy to assist you by offering options such as replacements or accepting returns within 90 days of your purchase, which falls under our 90-day trial period. However, please take note of the following conditions associated with our trial period.

General Returns

Customer Satisfaction Guaranteed

Hudson Fixtures stands behind our products and we genuinely care about your satisfaction with every order. We strive to provide you with a seamless shopping experience and ensure that you are delighted with your purchase. However, if for any reason you find yourself less than pleased with a product, we are here to assist you.

Flexible Returns and Exchanges

We understand that circumstances may arise where you need to return or exchange an item. To accommodate such situations, we offer a generous return policy within 90 days of purchase. We want you to feel confident in trying out our products and making the best decision for your needs.

90-Day Trial Period

As part of our commitment to your satisfaction, we provide a 90-day trial period for eligible products. During this period, you have the opportunity to thoroughly evaluate your purchase and determine if it meets your expectations. We want you to have ample time to experience the quality and performance of our products, ensuring that they align with your requirements.

Conditions for the 90-Day Trial Period

While we are happy to offer the 90-day trial period, there are a few conditions that apply:

Original Purchase: The trial period is applicable only to products purchased directly from Hudson Fixtures. Products bought from third-party vendors or providers are not eligible for the trial.
Timeframe: The trial period begins from the date of purchase and extends for 90 days. It is essential to initiate any return or exchange within this timeframe.
Product Condition: To be eligible for a return or exchange, the product must be in its original condition and packaging. It should be free from any damage, scratches, or modifications.
Proof of Purchase: Please retain your proof of purchase, such as an order number or receipt, as it will be required for processing returns or exchanges.

Assistance and Support

Should you wish to initiate a return or exchange or if you have any questions or concerns about our products, our dedicated customer support team is ready to assist you. Simply reach out to us at info@hudsonfixtures.com and we will guide you through the process and address any inquiries you may have.

We value your satisfaction and are committed to ensuring that every customer has a positive experience with Hudson Fixtures.

Defective Products

At Hudson Fixtures, we are committed to promptly addressing any issues that arise if a product is damaged upon receipt or found to be defective within the applicable warranty period. We go the extra mile by offering free repairs or replacements for such cases, ensuring a satisfactory resolution without any additional cost to you. If the item is currently in stock, rest assured that we will swiftly ship you a replacement. In cases where the item is on back order or requires special ordering, we will prioritize its
shipment to you as soon as it becomes available.

Reporting Damage or Defects

To ensure a timely resolution, we kindly request that you report any damage or defect within 15 days of delivery. By promptly notifying
us, we can expedite the process and provide you with the necessary support. Replacements will be sent to you using the same shipping method as the original order, ensuring consistency and convenience in receiving the replacement product.

Comprehensive Return Policy

In the event of defective products, we have implemented a comprehensive return policy. Within 90 days from the date of purchase, you have the option to return the defective item and receive a full refund. We understand the importance of your satisfaction and strive to ensure a positive experience with our products.

Post-Trial Defects and Warranty Coverage

For defects that occur after the trial period, we recommend referring to our detailed warranty policy for further guidance. Our warranty
covers potential defects that may arise beyond the initial 90-day period, providing long-term assurance and support for your purchased items.

Return Shipping Costs

If the product is found to be damaged upon receipt, please rest assured that you need not worry about return shipping costs. Hudson Fixtures will cover the expenses associated with returning damaged items. To facilitate proper crediting and a seamless return process, please remember to include the order number when returning the item.

Efficient Return Process

We highly value your satisfaction and make every effort to process returns efficiently. However, it’s important to note that the return process and issuance of credit may take up to 30 days. This timeframe allows us to carefully evaluate the returned item and ensure a fair resolution for all parties involved.

Hudson Fixtures
Barrie, Ontario, Canada